{"id":998,"date":"2025-03-05T11:32:18","date_gmt":"2025-03-05T11:32:18","guid":{"rendered":"https:\/\/fakt-kos.com\/?page_id=998"},"modified":"2025-04-11T09:23:34","modified_gmt":"2025-04-11T09:23:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/fakt-kos.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"998\" class=\"elementor elementor-998\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14e6337f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14e6337f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2050da12\" data-id=\"2050da12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d233577 elementor-widget elementor-widget-text-editor\" data-id=\"7d233577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3 class=\"\" data-start=\"257\" data-end=\"301\"><strong data-start=\"261\" data-end=\"299\">Refund and Return Policy<\/strong><\/h3>\n<p class=\"wp-block-paragraph\" data-start=\"302\" data-end=\"415\"><strong data-start=\"302\" data-end=\"321\">Fakt Consulting<\/strong><br data-start=\"321\" data-end=\"324\" \/>Website: <a class=\"\" href=\"https:\/\/fakt-kos.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"334\" data-end=\"378\">www.fakt-kos.com<\/a><br data-start=\"378\" data-end=\"381\" \/><strong data-start=\"381\" data-end=\"400\">Effective Date:<\/strong> 4\/11\/2025<\/p>\n<hr class=\"\" data-start=\"417\" data-end=\"420\" \/>\n<h3 class=\"\" data-start=\"422\" data-end=\"462\">1. <strong data-start=\"429\" data-end=\"462\">Digital Products \u2013 No Returns<\/strong><\/h3>\n<p class=\"\" data-start=\"463\" data-end=\"705\">All our products are <strong data-start=\"493\" data-end=\"515\">digital downloads<\/strong> delivered instantly after purchase. Due to the nature of digital content and the fact that it cannot be \"returned,\" <strong data-start=\"640\" data-end=\"704\">we do not accept returns or exchanges for downloaded products.<\/strong>.<\/p>\n<hr class=\"\" data-start=\"707\" data-end=\"710\" \/>\n<h3 class=\"\" data-start=\"712\" data-end=\"744\">2. <strong data-start=\"719\" data-end=\"744\">Refund Eligibility<\/strong><\/h3>\n<p class=\"\" data-start=\"745\" data-end=\"808\">Refunds may only be issued under the following conditions:<\/p>\n<ul data-start=\"810\" data-end=\"1059\">\n<li class=\"\" data-start=\"810\" data-end=\"926\">\n<p class=\"\" data-start=\"812\" data-end=\"926\">If the product was <strong data-start=\"826\" data-end=\"849\">not downloaded<\/strong> ue to technical issues, and the buyer has not received access to the purchased file.<\/p>\n<\/li>\n<li class=\"\" data-start=\"927\" data-end=\"1059\">\n<p class=\"\" data-start=\"929\" data-end=\"1059\">If the document is <strong data-start=\"950\" data-end=\"974\">technically damaged,<\/strong>unusable, or does not match the description provided on the product page.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"1061\" data-end=\"1130\">In such cases, you must contact us <strong data-start=\"1098\" data-end=\"1110\">within 3 days<\/strong> of the purchase date.<\/p>\n<hr class=\"\" data-start=\"1132\" data-end=\"1135\" \/>\n<h3 class=\"\" data-start=\"1137\" data-end=\"1175\">3. <strong data-start=\"1144\" data-end=\"1175\">How to Request a Refund<\/strong><\/h3>\n<p class=\"\" data-start=\"1176\" data-end=\"1302\">To request a refund, please email us with the following information at:<br data-start=\"1266\" data-end=\"1269\" \/>\ud83d\udce7 <strong data-start=\"1272\" data-end=\"1302\"><a rel=\"noopener\" data-start=\"1274\" data-end=\"1300\">nazmi.bajrami@fakt-kos.com<\/a><\/strong><\/p>\n<p class=\"\" data-start=\"1304\" data-end=\"1333\"><strong data-start=\"1304\" data-end=\"1333\">Required details:<\/strong><\/p>\n<ul data-start=\"1334\" data-end=\"1500\">\n<li class=\"\" data-start=\"1334\" data-end=\"1354\">\n<p class=\"\" data-start=\"1336\" data-end=\"1354\">Full name<\/p>\n<\/li>\n<li class=\"\" data-start=\"1355\" data-end=\"1381\">\n<p class=\"\" data-start=\"1357\" data-end=\"1381\">Date and time of purchase<\/p>\n<\/li>\n<li class=\"\" data-start=\"1382\" data-end=\"1411\">\n<p class=\"\" data-start=\"1384\" data-end=\"1411\">Name of the purchased product<\/p>\n<\/li>\n<li class=\"\" data-start=\"1412\" data-end=\"1448\">\n<p class=\"\" data-start=\"1414\" data-end=\"1448\">Reason for the refund request<\/p>\n<\/li>\n<li class=\"\" data-start=\"1449\" data-end=\"1500\">\n<p class=\"\" data-start=\"1451\" data-end=\"1500\">Screenshots or proof of the issue (if available)<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"1502\" data-end=\"1585\">We will review your request and respond within <strong data-start=\"1567\" data-end=\"1584\">3 business days.<\/strong>.<\/p>\n<hr class=\"\" data-start=\"1587\" data-end=\"1590\" \/>\n<h3 class=\"\" data-start=\"1592\" data-end=\"1610\">4. <strong data-start=\"1599\" data-end=\"1610\">Contact<\/strong><\/h3>\n<p class=\"\" data-start=\"1611\" data-end=\"1680\">For any other questions or technical support, you can reach us at:<\/p>\n<p class=\"\" data-start=\"1682\" data-end=\"1807\">\ud83d\udcde +383 45 727 727<br data-start=\"1700\" data-end=\"1703\" \/>\ud83d\udcde +383 38 712 244<br data-start=\"1721\" data-end=\"1724\" \/>\ud83d\udce7 <strong data-start=\"1727\" data-end=\"1757\"><a rel=\"noopener\" data-start=\"1729\" data-end=\"1755\">nazmi.bajrami@fakt-kos.com<\/a><\/strong><br data-start=\"1757\" data-end=\"1760\" \/>\ud83c\udf10 <a class=\"\" href=\"https:\/\/fakt-kos.com\/en\/\" target=\"_new\" rel=\"noopener\" data-start=\"1763\" data-end=\"1807\">www.fakt-kos.com<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politika e Rimbursimit dhe Kthimit Fakt ConsultingUebfaqja: www.fakt-kos.comE vlefshme nga: 4\/11\/2025 1. Produkte Digjitale \u2013 Pa Kthim T\u00eb gjitha produktet tona jan\u00eb produkte digjitale q\u00eb shkarkohen<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-998","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/fakt-kos.com\/en\/wp-json\/wp\/v2\/pages\/998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fakt-kos.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fakt-kos.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fakt-kos.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fakt-kos.com\/en\/wp-json\/wp\/v2\/comments?post=998"}],"version-history":[{"count":6,"href":"https:\/\/fakt-kos.com\/en\/wp-json\/wp\/v2\/pages\/998\/revisions"}],"predecessor-version":[{"id":1135,"href":"https:\/\/fakt-kos.com\/en\/wp-json\/wp\/v2\/pages\/998\/revisions\/1135"}],"wp:attachment":[{"href":"https:\/\/fakt-kos.com\/en\/wp-json\/wp\/v2\/media?parent=998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}