Refund and Return Policy

Fakt Consulting
Website: www.fakt-kos.com
Effective Date: 4/11/2025

1. Digital Products – No Returns

All our products are digital downloads delivered instantly after purchase. Due to the nature of digital content and the fact that it cannot be "returned," we do not accept returns or exchanges for downloaded products..

2. Refund Eligibility

Refunds may only be issued under the following conditions:

• If the product was not downloaded ue to technical issues, and the buyer has not received access to the purchased file.

• If the document is technically damaged,unusable, or does not match the description provided on the product page.

In such cases, you must contact us within 3 days of the purchase date.

3. How to Request a Refund

To request a refund, please email us with the following information at:
📧 nazmi.bajrami@fakt-kos.com

Required details:

• Full name

• Date and time of purchase

• Name of the purchased product

• Reason for the refund request

• Screenshots or proof of the issue (if available)

We will review your request and respond within 3 business days..

4. Contact

For any other questions or technical support, you can reach us at:

📞 +383 45 727 727
📞 +383 38 712 244
📧 nazmi.bajrami@fakt-kos.com
🌐 www.fakt-kos.com